Terms of Service

These Terms of Service are an agreement between you and Hydronate LLC, a Wyoming limited liability company ("Hydronate," "we," "us," "our"), which operates hydronate.com and sells the products offered on it. Our mailing address is Hydronate LLC, 140 East Broadway Ave #25, Jackson, WY 83001.

By browsing this site, creating an account, subscribing to emails or texts, placing an order, or starting a subscription, you agree to these Terms. If you do not agree with them, please do not use the site or buy from us.

These Terms include the policies they link to: our Shipping Policy, our Refund Policy and 90-Day Guarantee, and our Privacy Policy. Where one of those documents covers a subject in more detail, the more detailed document controls for that subject.

Our checkout is hosted by Shopify, and Shopify's checkout pages link to the policy text stored in our store settings. We keep that text and this page aligned. If you ever find a conflict between the two, the version on this page as of the date of your order is what we will apply — and we would appreciate you telling us, so we can fix it.

You must be at least 18 years old, or the age of majority where you live, to buy from us or to hold an account. Our products are made for adults. Do not buy them for anyone under 18.

You are responsible for everything that happens under your account, including keeping your password private and your email address current. Tell us at support@hydronate.com if you think someone else is using it.

Everything you give us — name, shipping address, email, payment details — must be accurate and complete. We may refuse or cancel an order if the information is wrong, if we cannot verify it, or if the order appears fraudulent.

We do not knowingly collect information from children under 13. Our Privacy Policy explains what we collect and why.

We describe our products as accurately as we can, and our Ingredients and Supplement Facts page reflects the current formula.

Formulas, flavors, sourcing, tablet appearance, and packaging can change. Colors on your screen will not match the product exactly, and photography and illustrations are for presentation — what arrives may differ in minor visual ways.

Always read the label on the product you actually received, including its directions, warnings, and allergen information, before taking it. The label that ships with your order takes priority over anything on this site.

Testing and quality information, including how to request the results we hold for the specific lot you received, is on our Standards page.

We do not guarantee that any product will be in stock, that a flavor or plan will continue to be offered, or that pricing will stay the same.

Your order is an offer to buy, not a completed sale. We accept it when we confirm that your order has shipped. Until then we may decline or cancel all or part of it — for example if an item is out of stock, if we suspect fraud or resale, if a price or description was wrong, or if we cannot ship to your address.

We may limit quantities per person, per household, or per order, and we may refuse orders that appear to be for resale.

If we cancel an order you have already paid for, we refund it in full.

Keep your confirmation email. It is your record of what you bought, at what price, and on what terms.

Prices are in United States dollars and may change at any time without notice. A price change does not apply to an order we have already accepted.

Tax is calculated at checkout from the address you give us and is added to your total. You are responsible for any duty, import fee, or tax charged by a destination outside the United States.

By giving us a payment method, you confirm you are authorized to use it and you authorize us and our payment processors to charge it for your order, including tax and shipping. We do not store full card numbers; payment is handled by our payment processor.

If a payment fails, is reversed, or is charged back, we may suspend or cancel your orders and your subscription and recover what is owed, including any fee our payment provider charges us for the reversal.

Discounts are applied before tax and do not apply to tax or shipping unless the offer says so.

Our Refund Policy is part of these Terms and explains the 90-Day Guarantee in full, including how to start a request and what happens next.

In short: if the product is not right for you, contact us within 90 days of the delivery of your first order and we will refund the purchase price of that order.

The guarantee is meant for people trying the product for the first time — one per customer or household. We may decline requests that look like abuse of the policy, such as repeatedly refunded orders, resale, or claims made long after the window has closed.

Refunds are issued to the original payment method. Amounts we cannot recover, such as some taxes and any shipping charges you paid, may not be refundable; the Refund Policy has the specifics. Banks take their own time to post a refund once we issue it.

Products bought from anyone other than us are not covered. We can only stand behind what we sold and shipped.

Where we ship, how fast, and what it costs are described in our Shipping Policy, which is part of these Terms.

Delivery estimates are estimates, not guarantees. Once an order leaves our fulfillment center, timing is outside our control, and a delay caused by weather, capacity, customs, or an incorrect address is not a breach of these Terms.

Title and risk of loss pass to you when the order is delivered to the address you gave us. A confirmed delivery that is then taken from your doorstep, or an order sent to an address entered incorrectly, is not something we are obligated to replace — but tell us and we will try to help.

Refused or undeliverable packages that come back to us may be refunded less any cost we incurred, or reshipped once you confirm the correct address.

Orders to addresses outside the United States may be subject to duty, tax, and local rules on importing supplements. Clearing them is your responsibility.

Promotions, discount codes, bundles, gifts with purchase, and referral credits are offered at our discretion and may be changed or ended at any time.

Unless we say otherwise: one code per order, codes cannot be combined, they have no cash value, they are not transferable or resellable, they expire, and they apply only to the products and plans named in the offer.

We may void a code, cancel an order, or close an account if a code is obtained or used in a way it was not intended — including self-referrals, bulk generation, scraping, publishing a code that was meant to be private, or opening multiple accounts to reuse a first-order offer.

If a promotion is posted with an obvious error, we are not required to honor it. See the section on errors below.

If you promote us as an affiliate, creator, or partner, you are also bound by the separate agreement for that program and by the Federal Trade Commission's rules on endorsements — which means disclosing your relationship with us clearly and conspicuously in every post, video, story, or email that mentions us.

Do not invent claims. Do not say or imply that our product treats, cures, or prevents a disease, that a result is typical when it is not, or that anything is approved, certified, or endorsed when it is not. Use only the claims we have given you in writing.

You may not bid on our brand name in paid search, register domains or social handles that impersonate us, distribute discount codes not issued to you, or send unsolicited messages. We may end a partnership, withhold commission earned through prohibited activity, and require content to be taken down.

Nothing in a partner arrangement makes you our employee, agent, or joint venturer, and you may not speak on our behalf.

When you give us your email address, you agree that we may send you messages about your order and your account. Marketing email is separate, and you can unsubscribe from it using the link in any marketing message.

If you give us your mobile number and opt in, you agree that we may send you recurring automated marketing text messages about our products. Consent to marketing texts is not a condition of any purchase. Message and data rates may apply, and frequency varies. Reply STOP to any message to stop, or HELP for help. Opting out of marketing texts does not stop transactional messages about an order you placed.

You confirm that the number you give us is yours and that you are permitted to receive messages at it. Tell us if it changes or stops being yours.

Our Privacy Policy explains what we collect from these channels and who we share it with.

You may send us reviews, photos, videos, comments, questions, and ideas. When you do, you give us a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, sublicensable, transferable license to use, copy, edit, translate, display, publish, and distribute that content in any medium, including advertising, along with the first name, initial, or handle you provided — without further permission, notice, credit, or payment.

You promise that the content is yours to give, that it is truthful, that it describes your own experience, and that it does not infringe anyone's rights or reveal anyone's private information.

Do not submit content that is false, defamatory, harassing, obscene, hateful, or unlawful; that makes a medical claim about our product; that contains someone else's copyrighted material; or that was written in exchange for compensation you have not disclosed.

We are not obligated to publish, keep publishing, or moderate what you send. We may remove content, or edit it for length, clarity, or spelling. We do not alter the substance of a review's rating or opinion.

Ideas and suggestions you send us are not confidential, and we may use them without owing you anything.

The site and everything on it — the Hydronate name and logo, the text, layout, photography, illustrations, icons, research summaries, source code, and overall look and feel — is owned by us or licensed to us and is protected by copyright, trademark, and other laws.

You may view the site and print or save a copy for your own personal, non-commercial use. You may not copy, republish, scrape, frame, resell, or build a derivative product from our content, use our trademarks in your own branding or advertising, or use our content to train a machine-learning model, without our written permission.

Third-party names, trademarks, and study citations that appear on the site belong to their owners. Their appearance is not an endorsement of us by them.

If you believe something on our site infringes your copyright, email support@hydronate.com with enough detail to identify the work and where it appears, and we will look into it promptly.

Do not use our site to break the law. Do not interfere with it or overload it; probe, scan, or try to reach parts of it you were not given access to; get around a security control or rate limit; scrape or harvest data; use automated tools to buy limited products; upload anything malicious; impersonate anyone; collect other people's information; or send unsolicited messages through it.

Do not buy from us for resale without our written permission, and do not list our products on third-party marketplaces. Product sold outside our own channels may be mishandled, expired, or counterfeit, and we cannot stand behind it.

Please be civil with our support team. We may end a conversation, and an account, over abuse or threats.

We may investigate conduct covered by this section and take any step the law allows, including removing content, suspending accounts, and reporting to the authorities.

We run our store on Shopify, manage subscriptions through a third-party subscription platform, fulfill orders through third-party logistics and delivery providers, and use third-party tools for payments, analytics, reviews, email, and text messaging. Using our site means your information passes through those providers, as described in our Privacy Policy.

Those providers have their own terms and privacy policies. We are not responsible for how they operate or for what happens on their systems.

Links to other sites are provided for convenience. We do not control them, do not endorse them, and are not responsible for their content or their practices.

We work hard to keep the site accurate, but it may contain a typographical error, an inaccuracy, or an omission relating to price, availability, description, promotion, or shipping time.

We may correct errors and update or cancel information at any time without notice, including after you have submitted an order. If an item's correct price is higher than the price shown, we will cancel the order and refund you rather than charge the higher amount without asking you first.

We are not obligated to honor an obvious error — for example a price that is a small fraction of the real one, or a promotion that plainly was not intended.

Nothing on the site should be read as a statement that information is current unless it carries a date.

We may change, suspend, or discontinue any part of the site, any product, any plan, any flavor, or any feature at any time, and we may limit access to parts of the site.

The site may be unavailable for maintenance, for reasons at one of our providers, or for reasons nobody controls. We do not promise uninterrupted or error-free operation.

We are not liable for a delay or failure caused by an event beyond our reasonable control, including natural disaster, extreme weather, labor dispute, ingredient or packaging shortage, manufacturing or laboratory delay, disruption at a delivery provider, utility or network failure, cyberattack, war, civil unrest, epidemic, or government action.

The site and the products are provided "as is" and "as available." To the fullest extent the law allows, we disclaim all warranties, express or implied, including the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranty arising from a course of dealing or usage of trade.

We do not warrant that the site will be secure, uninterrupted, or error-free, that defects will be corrected, that the site is free of harmful components, or that the results of using the site or the products will meet your expectations.

Nothing in this section limits the 90-Day Guarantee in our Refund Policy, which we honor as written, and nothing in it takes away a right you have under consumer-protection law that cannot be waived. Some states do not allow limits on implied warranties, so parts of this section may not apply to you.

To the fullest extent the law allows, Hydronate and its owners, officers, employees, contractors, suppliers, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, lost goodwill, or business interruption, arising out of or relating to your use of the site or of any product — even if we were told such damages were possible.

To the fullest extent the law allows, our total liability for all claims relating to the site, a product, or these Terms is limited to the greater of the amount you paid us for the order that gave rise to the claim, or fifty United States dollars.

These limits apply to every theory of liability — contract, warranty, negligence, strict liability, statute, or anything else — and they survive any failure of a limited remedy.

They do not apply to liability that cannot be limited by law, including liability for our own fraud, willful misconduct, or gross negligence, or for death or personal injury caused by our negligence. Some states do not allow some of these exclusions, so parts of this section may not apply to you.

You agree to defend, indemnify, and hold harmless Hydronate and the people and companies named in the section above from any claim, demand, loss, liability, damage, penalty, or expense — including reasonable attorneys' fees — arising out of your breach of these Terms, your misuse of the site, content you submitted, your violation of any law or of anyone's rights, or a claim someone else brings because of what you did.

We may take over the defense of any matter covered by this section at your expense, and you will cooperate with us. You will not settle anything that imposes an obligation on us without our written consent.

These Terms, and any dispute arising out of them, are governed by the law of the State of Wyoming, together with the law of the United States, without regard to conflict-of-laws rules that would apply the law of another place. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

For anything not subject to arbitration under the section above, you and we agree to the exclusive jurisdiction and venue of the state courts located in Teton County, Wyoming, and of the United States District Court for the District of Wyoming. Each of us waives any objection to that venue, including any objection based on inconvenience.

Choosing Wyoming law does not take away the protection of a consumer-protection law of your home state that applies to you and that cannot be waived by agreement, and it does not remove a right you have to bring a claim in your own local court where your state's law gives you that right.

If you are outside the United States, you are responsible for complying with your local law, and we make no representation that our products or this site are appropriate or available where you live.

You may stop using the site at any time, and you may cancel a subscription as described above.

We may suspend or end your access to the site or to your account, refuse an order, or cancel a subscription — with or without notice — if you breach these Terms, if we suspect fraud or abuse of a policy, if a payment problem is unresolved, or if we stop offering the product or service.

Ending an account does not erase what either of us already owes the other. The sections on content licenses, intellectual property, disclaimers, limitation of liability, indemnification, arbitration, and general provisions survive termination.

We may update these Terms. When we do, we change the "last updated" date at the top of this page, and the new version applies to use of the site and to orders placed from that date forward.

If a change is significant — for example a change to the arbitration section or to how subscriptions renew — we will make a reasonable effort to notify account holders and active subscribers by email before it takes effect.

Continuing to use the site, or allowing a subscription to renew, after a change takes effect means you accept the updated Terms. If you do not accept them, stop using the site and cancel your subscription.

This page is always the current version. Check the date before relying on anything here.

We want this site to be usable by everyone, and we are working toward conformance with the Web Content Accessibility Guidelines, version 2.1, at level AA. We are not claiming that every page meets every success criterion today. Accessibility is ongoing work here.

If any part of this site, or of buying from us, is difficult to use with assistive technology, email support@hydronate.com and describe the page and the problem. We will help you finish what you were trying to do, and we will use what you tell us to fix the underlying issue.

Under California Civil Code section 1789.3, California residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

Automatic renewal. California law requires that automatic-renewal terms be presented clearly, that you receive an acknowledgment you can keep, and that canceling be easy and available online. You can cancel any subscription yourself from Manage Subscription without contacting anyone, and we confirm cancellations by email.

Proposition 65. Where a Proposition 65 notice appears on our packaging or pages, it is there because California requires the warning at extremely low thresholds — not because we found a level we consider concerning. Our Standards page explains what we test for and what the results were.

Privacy rights. You may request that we disclose, correct, or delete the personal information we hold about you, and you may ask us not to sell or share it. Email support@hydronate.com with "Privacy Request" in the subject line and we will verify who you are and respond within the time the law allows. We will not treat you differently for making a request. Our Privacy Policy describes what we collect and who we share it with.

These Terms, together with the policies they reference and the confirmation for a given order, are the entire agreement between you and us on this subject, and they replace any earlier understanding.

If a court or arbitrator finds part of these Terms unenforceable, that part is narrowed only as far as necessary, or removed, and the rest stays in force.

If we do not enforce something immediately, we have not given up the right to enforce it later.

You may not assign these Terms. We may assign them to an affiliate or to someone who acquires our business.

Headings are for convenience only. "Including" means "including without limitation." Nothing in these Terms makes either of us the other's agent, partner, employee, or joint venturer, and no one other than you and us has rights under them.

These Terms are written in English. Any translation is provided for convenience, and the English version controls.

The fastest way to reach a person is support@hydronate.com, or the form on our Contact page. We answer as quickly as we can, and we will tell you if something needs longer.

Legal notices to us must be sent to support@hydronate.com with "Legal Notice" in the subject line, and are effective when we acknowledge receipt. Notices may also be mailed to Hydronate LLC, 140 East Broadway Ave #25, Jackson, WY 83001. We send notices to you at the email address on your account or order, and those are effective when sent.

If you want a copy of the version of these Terms that applied on the day you ordered, ask us and we will send it.