Accessibility
This page tells you the accessibility standard we are working toward, how far along we honestly are, what we know is still broken, and how to reach a person if the site fails you. We have not written it to sound finished, because it is not. The two highlighted boxes are the ones to read first if you are stuck right now.
Where we stand, in eight lines
This box is a plain-English map, not the statement itself. Where the short version and the numbered sections below differ, the numbered sections govern.
- 1 Our commitment
- 2 The standard we are working toward
- 3 Where we actually stand today
- 4 Known problems we have not fixed yet
- 5 Why we do not use an accessibility overlay
- 6 If the site does not work for you, we will take your order another way
- 7 Tell us about a barrier
- 8 Third-party parts of the site we do not fully control
- 9 Assistive technology and browsers
- 10 What we are doing about it
- 11 Formal complaints
- 12 How to contact us
1Our commitment
Hydronate is committed to making hydronate.com usable by everyone, including people who browse with screen readers, keyboard-only navigation, screen magnification, voice control, or other assistive technology.
We treat accessibility as part of building the site, not as a box to tick afterward. We also treat it as unfinished. This page tells you the standard we are working toward, how far along we honestly are, what we know is still broken, and how to reach a human if the site fails you.
If you would rather skip the detail: email support@hydronate.com. We will help you directly, and we will fix what you ran into.
2The standard we are working toward
We are working toward WCAG 2.1 Level AA — the Web Content Accessibility Guidelines published by the World Wide Web Consortium. It is the benchmark US courts and regulators generally reference for websites, and it is the standard the Department of Justice has adopted for state and local government sites.
WCAG is organized around four principles. Content must be perceivable (you can take it in through sight, sound, or touch), operable (you can drive it with whatever input you use), understandable (it reads and behaves predictably), and robust (it works with assistive technology, including tools built after we shipped the page).
Level AA is the middle of three levels. It covers things like minimum color contrast, resizable text, keyboard access to everything, visible focus indicators, meaningful alternative text on images, and labels on every form field.
3Where we actually stand today
Our honest status: partially conformant with WCAG 2.1 Level AA. Partially conformant means most of the site meets the standard, and some of it does not yet.
We are deliberately not telling you the site is fully conformant, because as of the date at the top of this page it is not, and we would rather you know that than discover it yourself.
That assessment comes from our own testing on August 2, 2026: automated checks across the site's templates plus manual keyboard and structure review. It has not yet been audited by an independent third-party accessibility firm, and it has not been formally tested with a panel of assistive technology users. Both are things we intend to do.
What passes today, verified rather than assumed: the site declares its language, every page has exactly one main heading, the heading structure inside our page content runs in order without skipping levels, there is a skip-to-content link, there is a proper main landmark, no element steals the tab order with a positive tabindex, every form field has a programmatic label, and our primary body, link, and heading colors clear the 4.5:1 contrast minimum by a comfortable margin — most sit between 7:1 and 11:1.
4Known problems we have not fixed yet
We would rather publish this list than pretend it does not exist. As of August 2, 2026:
Unlabeled icon-only buttons. Several controls in the site header and cart drawer are icons with no text and no accessible name, so a screen reader announces them as an unnamed button. This is the most significant issue on the list and it is our first priority.
Three images are missing alternative text. They sit in shared page furniture, so they appear on every page until fixed.
Two links have no discernible text. Same problem as the buttons — a screen reader cannot say where they go.
A duplicated element ID. The cart drawer element ID appears twice once the page's scripts have run, which can confuse assistive technology that navigates by ID reference.
Navigation and footer are not marked as landmarks. They are built from generic containers rather than semantic navigation and footer elements, so screen reader users cannot jump straight to them.
Two empty headings in the footer, and one skipped heading level there. A screen reader that lists the headings on a page will read two blank entries, and the footer jumps from a level-3 heading to a level-5.
Some de-emphasized text is too light. About a dozen small secondary labels across the site use one of two light warm grays that measure below the 4.5:1 minimum — one at roughly 2.5:1, one at roughly 3.4:1. We fixed the instances on our legal pages on August 1, 2026, and we are working through the rest.
Not yet formally verified: visible focus indicators on every interactive element, the behavior of every dropdown and drawer under keyboard-only control, and reflow at 400% zoom.
5Why we do not use an accessibility overlay
You may have seen a floating accessibility button on other stores that opens a panel of toggles — high contrast, bigger text, "screen reader mode," profiles labeled for dyslexia or ADHD. Those are third-party overlay widgets. We have chosen not to install one, and you deserve to know why.
They do not fix the underlying page. An overlay is a script layered on top of the site. The unlabeled button is still unlabeled and the missing alt text is still missing — the overlay just paints over the surface.
Many people who rely on assistive technology actively dislike them. Screen reader users report that overlays interfere with the software they already have configured, which is the opposite of helping.
They do not deliver the legal protection they are sold on. Roughly a quarter of US web accessibility lawsuits filed in 2025 targeted sites that already had an accessibility widget installed. In January 2025 the Federal Trade Commission ordered the largest overlay vendor to pay $1 million to settle allegations that it falsely claimed its AI product could make any website WCAG conformant.
We would rather spend that money fixing the actual markup. If you use assistive technology and disagree — if an overlay would genuinely help you here — please tell us. We will listen to people who use this stuff daily over our own reasoning.
6If the site does not work for you, we will take your order another way
You should never lose access to a product because our website has a bug.
Email support@hydronate.com and a person will help you place, change, pause, or cancel an order directly — including subscriptions. Tell us what you need and we will handle the parts of the site that are getting in your way.
There is no separate phone line; email reaches us fastest and gives us a written record so nothing gets lost. You can also write to Hydronate LLC, 140 East Broadway Ave #25, Jackson, WY 83001.
This is not a lesser channel and it is not a workaround we begrudge. It costs you nothing extra, you get the same prices and the same guarantee, and you do not have to explain or document a disability to use it.
7Tell us about a barrier
If you hit something on this site you cannot use, we want to hear about it. Reports from people actually using assistive technology are worth more to us than any automated scan.
Email support@hydronate.com with the subject line "Accessibility". If you can, include:
— the page address where it happened;
— what you were trying to do;
— what your browser, operating system, and assistive technology are, and their versions if you know them;
— what happened instead.
Any of that helps. None of it is required — "the checkout button does not work with my screen reader" is a perfectly good report and we will take it from there.
What we commit to. We acknowledge accessibility reports within 3 business days. We will tell you whether we can reproduce the problem, give you a realistic timeline, and offer you a way to complete what you were doing in the meantime. If a fix will take a while, we will say so rather than go quiet.
We do not treat these as complaints. You are doing unpaid QA for us.
8Third-party parts of the site we do not fully control
Some of what runs on hydronate.com is built by other companies. We are responsible for choosing them and for pushing them to do better, but we cannot directly edit their code.
Checkout is hosted and rendered by Shopify.
Order tracking, reviews, subscription management, and on-site testing come from third-party apps.
Embedded content such as external research links takes you to sites we do not operate.
Where we find an accessibility problem in one of these, we report it to the vendor and look for a workaround. If a third-party component is blocking you, email us and we will complete the task for you directly rather than leave you waiting on someone else's release schedule.
9Assistive technology and browsers
We aim to support current versions of Chrome, Safari, Firefox, and Edge on desktop and mobile, used with the assistive technology built into or commonly paired with those platforms — including VoiceOver, NVDA, JAWS, TalkBack, screen magnification, browser zoom, voice control, and keyboard-only navigation.
We have not completed formal testing against every combination of that list. Where we say something is supported, we mean we have designed and built for it; where we have actually verified it, this page says so specifically. If your setup is not on that list, it does not mean we will not help — tell us what you use.
The site is built to work with text resized up to 200% and to reflow on small screens without horizontal scrolling.
10What we are doing about it
Now: naming the unlabeled icon buttons and links, adding the three missing image descriptions, removing the duplicate element ID, fixing the footer's empty and skipped headings, and converting the header and footer to real navigation and footer landmarks.
Next: finishing the contrast sweep on small secondary text, verifying visible focus indicators on every interactive element, and doing a full keyboard-only pass through the add-to-cart and subscription flows.
After that: an independent third-party audit, and usability testing with people who actually use screen readers rather than developers imitating them.
Ongoing: accessibility checks before new pages ship, and re-running our automated pass when we change shared components.
We will update this page as items move. If the date at the top is old, feel free to write and ask us what happened.
11Formal complaints
We would like the chance to fix it first — email support@hydronate.com with "Accessibility" in the subject line.
If we do not resolve it to your satisfaction, you may contact the US Department of Justice Civil Rights Division, which enforces the Americans with Disabilities Act, or your state attorney general's office. Writing to us first does not affect that right and does not waive anything.
Nothing on this page is a waiver of your rights or an admission of liability. It is a description of where we are and what we are doing about it.
12How to contact us
Email: support@hydronate.com — subject line "Accessibility". This is the fastest way to reach us and the right address both for reporting a barrier and for getting help placing an order.
Mail: Hydronate LLC, 140 East Broadway Ave #25, Jackson, WY 83001, United States
We acknowledge accessibility email within 3 business days.
Related pages: Terms of Service · Privacy Policy · Refund Policy · Contact Us
If this site stopped you from doing something, tell us and we will both help you finish it and fix the cause. · Hydronate LLC · 140 East Broadway Ave #25, Jackson, WY 83001 · support@hydronate.com
Stuck on something? We will do it for you.
Email us with the subject line “Accessibility.” A person will place, change, pause, or cancel your order directly — same prices, same guarantee, no extra cost, and no need to explain or document a disability.