90 days to change your mind.
Take a full 90 days with Hydronate. If it isn't doing what you hoped, email us and we refund you — opened bottles included, intro and discounted orders included. No forms, no restocking fee, no hoops.
What the guarantee covers.
Hydrogen works on your body over weeks, not days — so a guarantee you can't actually use is worthless. Ours is built to be used. Here is exactly where it applies, and the short list of places it doesn't.
Refundable, no argument.
Refunds are issued at the price you actually paid, including whatever discount was applied.
Where it stops.
Even outside the window, email us anyway. We'd rather find a fix than lose you over a technicality.
From your email to your bank.
Send one note to support@hydronate.com with your order number and the email you checked out with. No form to fill in, no ticket portal, no reason required.
We confirm the order, ask whether a dose or timing tweak would help, and approve the refund. If we would rather send a replacement or a different flavor instead, we offer — you decide.
Most refunds need nothing returned. If yours does, we email a prepaid label. Please don't ship anything back before we ask, or we can't match the package to your order.
We issue the refund the same day it's approved. Your bank or card issuer then posts it, usually within 3–7 business days — that last leg is on them, not us.
Usually, just keep it.
For most refunds we don't ask for the product back. Shipping a half-used bottle of tablets across the country helps nobody, so we approve it and refund you.
Occasionally — a large multi-pack order, or a quality issue we need to inspect — we may ask you to send something back. If we do, we say so up front and we pay for the return label. Never ship anything back before we ask; unrequested returns can't be matched to your order.
What speeds it up.
You never need a reason to qualify. We ask about your routine so we can offer a fix first — sometimes a dose or timing change is all it takes.
Refunds always go back to the payment method you originally used. We can't redirect a refund to a different card or account.
Subscriptions and renewals
Your first subscription order carries the full 90-day guarantee, exactly like a one-time purchase. Later renewals aren't automatically refundable — but you can cancel, skip or reschedule any time before the next charge, and we always refund a renewal that arrived damaged, defective, or that we shipped by mistake.
Manage your subscriptionCancel or skip instead
If the product is fine and the timing isn't, you don't need a refund — you need a pause. Skip a shipment, stretch the interval, or cancel outright from your account in a couple of clicks. There's no cancellation fee and no minimum number of orders, ever.
Open your accountDamaged, defective or wrong item
Email a photo within 30 days of delivery and we ship a free replacement — no return needed. Prefer your money back instead? Say so and we refund it. This sits outside the 90-day guarantee entirely, so using it never spends your guarantee.
Lost or stolen packages
If tracking says delivered and nothing is there, check with neighbours and your building, then give it 48 hours — carriers mark packages early more often than you'd think. Still missing after that, email us and we open a carrier investigation and make it right.
Track your orderInternational orders
Same 90 days, same terms, wherever you are. The one thing we can't refund is duties, import fees or VAT your own country charges on the shipment — those are set and collected by your government, and never reach us.
Before you dispute a charge
A chargeback locks the order with your bank for weeks and stops us helping you at all. Email us first — we can almost always resolve it the same day, and far faster than a dispute would. If you don't recognise a charge, it may be a subscription renewal; we'll find it and sort it out.
One email and we take it from here.
Send your order number and the email you checked out with. No forms, no phone tree, no restocking fee — and a real person on the other end.
Molecular hydrogen in a form that's actually been studied. Drop it in, drink it down, every morning.
*These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease. Individual results vary. Clinical studies referenced on this page were conducted on molecular hydrogen and, where noted, on Hydronate tablets specifically; they are provided for informational purposes and are not a guarantee of results. Consult your physician before use if you are pregnant, nursing, taking prescription medication, or managing a medical condition.