Refund policy
90 days to change your mind.
Take a full 90 days with Hydronate. If it isn't doing what you hoped, email us and we refund you — opened boxes included, intro and discounted orders included. No forms, no restocking fee, no hoops.
One email to support@hydronate.com starts it. A real person replies, usually within one business day.
At a glance
- Guarantee window: 90 days
- Opened product: Still refundable
- Return shipping: Usually not needed
- Refund posts in: 3–7 business days
What the guarantee covers
Hydrogen works on your body over weeks, not days — so a guarantee you can't actually use is worthless. Ours is built to be used. Here is exactly where it applies, and the short list of places it doesn't.
Covered: refundable, no argument.
- Your first order, for any reason at all, within 90 days of delivery (on the Annual VIP Plan, your first shipment)
- Opened and partly used boxes — it's a consumable, we expect you to try it
- Orders bought on an intro offer, welcome offer, bundle or any other discount
- Orders that simply didn't work for you — no symptoms, proof or paperwork needed
- Anything that arrives damaged, defective, or is the wrong item
- A duplicate order or checkout mistake, if you tell us before it ships
Refunds are issued at the price you actually paid, including whatever discount was applied.
Outside the guarantee: where it stops.
- Requests made more than 90 days after your order was delivered
- Recurring subscription renewals after your guaranteed first order — cancel or skip instead
- Product bought from a reseller, a marketplace, or anyone who isn't hydronate.com
- Duties, import fees or taxes your own country charges on an international order
- Product lost or damaged after you forwarded it on or shipped it yourself
- Repeat claims on the same product after a refund has already been issued
Even outside the window, email us anyway. We'd rather find a fix than lose you over a technicality.
The 90 days start the day your order is delivered, not the day you place it — so a slow carrier never eats into your window.
From your email to your bank
- Email us (takes 2 minutes). Send one note to support@hydronate.com with your order number and the email you checked out with. No form to fill in, no ticket portal, no reason required.
- A human replies (1 business day). We confirm the order, ask whether a dose or timing tweak would help, and approve the refund. If we would rather send a replacement or a different flavor instead, we offer — you decide.
- Send it back — rarely (only if we ask). Most refunds need nothing returned. If yours does, we email a prepaid label. Please don't ship anything back before we ask, or we can't match the package to your order.
- Money back (3–7 business days). We issue the refund the same day it's approved. Your bank or card issuer then posts it, usually within 3–7 business days — that last leg is on them, not us.
Returns: usually, just keep it.
For most refunds we don't ask for the product back. Shipping a half-used box of tablets across the country helps nobody, so we approve it and refund you.
Occasionally — a large multi-pack order, or a quality issue we need to inspect — we may ask you to send something back. If we do, we say so up front and we pay for the return label. Never ship anything back before we ask; unrequested returns can't be matched to your order.
What speeds it up
- Your order number
- The email address you checked out with
- Roughly how long you took it, and how much
- A photo — only if something arrived damaged or defective
You never need a reason to qualify. We ask about your routine so we can offer a fix first — sometimes a dose or timing change is all it takes.
Where the money goes
Refunds always go back to the payment method you originally used. We can't redirect a refund to a different card or account.
Subscriptions and renewals
Your first subscription order carries the full 90-day guarantee, exactly like a one-time purchase. Later renewals aren't automatically refundable — but you can cancel, skip or reschedule any time before the next charge, and we always refund a renewal that arrived damaged, defective, or that we shipped by mistake. Annual VIP Plan: the 90-day guarantee covers your first shipment. If it isn't for you, email us within 90 days of that delivery and we'll refund its share of what you paid ($87 at 1 a day, $133.25 at 2 a day, $172 at 3 a day). Boxes you've already paid for still ship unless you ask us to stop them; we'll sort out the rest with you.
Cancel or skip instead
If the product is fine and the timing isn't, you don't need a refund — you need a pause. Skip a shipment, stretch the interval, or cancel outright from your account in a couple of clicks. There's no cancellation fee and no minimum number of orders, ever.
Damaged, defective or wrong item
Email a photo within 30 days of delivery and we ship a free replacement — no return needed. Prefer your money back instead? Say so and we refund it. This sits outside the 90-day guarantee entirely, so using it never spends your guarantee.
Lost or stolen packages
If tracking says delivered and nothing is there, check with neighbours and your building, then give it 48 hours — carriers mark packages early more often than you'd think. Still missing after that, email us and we open a carrier investigation and make it right. Track your order
International orders
Same 90 days, same terms, wherever you are. The one thing we can't refund is duties, import fees or VAT your own country charges on the shipment — those are set and collected by your government, and never reach us.
Before you dispute a charge
A chargeback locks the order with your bank for weeks and stops us helping you at all. Email us first — we can almost always resolve it the same day, and far faster than a dispute would. If you don't recognise a charge, it may be a subscription renewal; we'll find it and sort it out.
Ready when you are
Send your order number and the email you checked out with. No forms, no phone tree, no restocking fee — and a real person on the other end.